Customer Experience Consultancy

Improve your customer satisfaction with our world-class customer experience consultancy services. Our team of experts will provide tailored solutions to enhance customer engagement and drive business growth.

Connecting emotionally to convert more clients!

This signature workshop is an absolute MUST for any business serious about business success through people.

Now you may be thinking ‘why do emotions matter’ perhaps you already have sales scripts in place of the team have access to all the product information to effectively sell. But this won’t cut it, not today.

To win the hearts of your potential customers and clients, teams must step-up to a new level of confidence and strategy to engage and hold a conversation with a diverse set of clients.

We have transformed retail teams from burnt-out, unmotivated, disengaged with customer experience consultancy scores so low it’s enough to make you want shop online forever! Teams are transformed to vitalised, enthusiastic and passionate people delivering record breaking, consistent client experience. Never has there been a more critical time in physical retail to get this right once and for all.

Workshop Overview

To kick things off, we get going with a group activity and immediately have everyone on their feet. The first activity is an energetic mood matching exercise.

Then, we elevate. We call this method, Mirror +1

We then explore your client avatars and dig deeper into each need of this client. We also learn to never assume anything about the buyer – much harder than it sounds.

We get under the skin of selling fears. This is really important to address, especially if a brand sells high-ticket items.

The psychology of sales are important to know at this level of selling.

The 2nd activity is all around shock, surprise and inspiring each client.

To get heads and shoulders above competitors, we need to do things differently – and this comes from the words you use and how to convey the message.

Click here to know more about Customer Experience Consultancy.